Holiday Inn Letter of Referral

Dear Holiday inn General Manager:

I wanted to recommend a new service you might have an interest in trying.   It enables us to educate and inform our callers about all of our amenities and services while they are on hold.   I had a few reasons for wanting to use our hold time more effectively.

I wanted to use our hold time as a marketing tool to inform our callers about all of our amenities such as our pub's live entertainment, our indoor and outdoor pools, and our relaxing restaurant. I even have the opportunity to invite them to try reserving one of our new suites with a view.

I also wanted to convey a positive, professional first and second, and third ... impression. After the initial personal greeting, the very next thing our callers hear is a blend of music and messages customized for our property.

If you would like to hear a message made for a Holiday Inn, you can call1-800-379-7787 and ask for Jennifer. Currently, she provides this service to several other Holiday Inn properties and already has many ideas for scripts that you can use. Jennifer Thelen has offered to let any Holiday Inn try this service for thirty days with a custom message at no obligation. If you would like to get up and running on a trial basis, you can reach Jennifer at 1800-379-7787 ext. 44.

Sincerely,

Lonnie M. Field

General Manager

HOLIDAY INN· BURLINGTON

1068 Williston Road • South Burlington, Vermont 05403 Phone 8021863-6363 • Fax 8021863-3061

Operated by Harper Hotels of Vermont Under License