Carl's Chop House Reference

3020 Grand River Detroit MI 48201

313-833-0700 phone

313 831-2390 fax

877 368-4607 toll free

www.carlschophouse.com

DAVID THELEN

2823 HOLIDAY PINES ROAD SUITE #B

TRAVERSE CITY, MI 48686

MARCH 22, 2001

DEAR DAVID THELEN:

THANK YOU FOR ALL THE TIME AND EFFORT-YOU PUT-TOWARDS OUR "ON-HOLD" PROGRAM, Y0U WERE PERSISTANT WITH ME AND IT HAS PAID OFF, OUR PHONE SYSTEM HAS A MUCH MORE PROFESSIONAL FEEL FOR OUR CUSTOMERS ON HOLD, OUR CUSTOMERS ARE MORE INFORMED ABOUT DIFFERENT SERVICES AND POINTS OF INTEREST HERE AT CARLS CHOP HOUSE, NOT ONLY WERE YOU BRIEF AND CONCISE WITH OUR INFORMATION, BUT YOU HAVE USED SMOOTH VOICES FOR EASY LISTENING OF WHICH GIVE THE IMAGE OF "CLASS" THAT THIS RESTAURANT SHOULD PORTRAY.

THE FEEDBACK FROM OUR CUSTOMERS HAS BEEN A PLEASANT AND POSITIVE ONE, THEY COMMENT ON A REGULAR BASIS OF THE PLEASANT AND HELPFUL TOOL WE HAVE ADDED TO OUR ESTABLISHMENT.

ONCE AGAIN, WE ARE HAPPY AND PROUD OF THE WORK YOU HAVE DONE FOR US, WE WILL BE IN TOUCH WITH YOU WITH UP TO DATE INFORMATION FOR THE NEW SEASON.

THANK YOU.

SINCERELY,

CLAUDIA PASSALACQUA

CARLS CHOP HOUSE